FAQ – Sales

//FAQ – Sales
FAQ – Sales2019-01-11T13:56:50-04:00


Do I need to order online?

At this time we only offer sales through our online store.   In the near future we will be accepting orders through our Charity Partners.  Please watch for more information to come.

Can I cancel my order?

Yes and No.   Even though we do start processing your order once it has been submitted we do give the opportunity to cancel the order and request a refund.  We do provide you 2 hrs after the order is submitted to cancel your order. You will need to go in to your My Account and choose order and cancel the order.  If after that time the order has not been cancelled the order will be completed and shipped and can not be cancelled.

How to I view what is in my shopping cart?

For a quick view you can highlight over the cart at the top of the page. It will show you a list of items that are currently in your cart.   To view the cart itself you just need to click on the shopping cart and it will bring you to the shopping cart page.

Do you have a return policy?

You can view our return policy here

What happens if there’s been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any order should not be thrown away before taking photo proof and emailing the photo of the affected idem and your D.O (Delivery Order) to us at sales@emergencykeytags.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged items received, we will require photo proof of the affected item and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@emergencykeytags.com

2. In the event of lost mail, we will try to locate the delivery team in Canada and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

How do you ship your orders?

All of our orders are shipped through Canada Post.

How safe is it to order online?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

What are you payment options?

We accept multiple payment options such as Paypal, Interact, Visa, Mastercard, American Express and Email Bank Transfer.