FAQ – General

//FAQ – General
FAQ – General2019-01-11T15:07:29-04:00

General

What does the green lock mean?

The green lock means our website is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

How do I change my personal details or email address?

You can easily change all your information on your account. Go to login page (https://www.emergencykeytags.com/my-account/) and log in. Here you can change all your information under Account Details.

How do I create an account?

To create an account is pretty easy.  Just choose the My Account button at the top of the page and choose register.  Once on the registration page just begin filling out he Registration Information.

Do I need to order online?

At this time we only offer sales through our online store.   In the near future we will be accepting orders through our Charity Partners.  Please watch for more information to come.

Can I cancel my order?

Yes and No.   Even though we do start processing your order once it has been submitted we do give the opportunity to cancel the order and request a refund.  We do provide you 2 hrs after the order is submitted to cancel your order. You will need to go in to your My Account and choose order and cancel the order.  If after that time the order has not been cancelled the order will be completed and shipped and can not be cancelled.

Do you have a return policy?

You can view our return policy here

What are your Terms and Conditions?

Emergency Key Tags Terms and Conditions can be found here.

What happens if there’s been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any order should not be thrown away before taking photo proof and emailing the photo of the affected idem and your D.O (Delivery Order) to us at sales@emergencykeytags.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged items received, we will require photo proof of the affected item and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@emergencykeytags.com

2. In the event of lost mail, we will try to locate the delivery team in Canada and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

How do I order a gift for someone?

Ordering a gift is easy.  When you are completing the order process it will ask you if you would like to use your address or send it to another.  When sending it to another you just need to insert there mailing information and we will send it to them.